BPO / OSP License Registration

Start or expand your BPO, tele-calling, or customer support operations legally with OSP (Other Service Provider) registration from the Department of Telecommunications (DoT).

  • ✔ Mandatory for companies offering voice-based customer service
  • ✔ Regulated under New Telecom Policy & DoT Guidelines
  • ✔ Needed for domestic, international, and hybrid call centers

Registration granted within 15–45 days depending on documentation

⚡ OSP Registration for BPOs & Call Centers
⚡ Domestic & International Process Approval
⚡ Compliance with DoT Circulars
⚡ Post-License Reporting & Renewal Assistance

Apply for BPO / OSP License

Procedure for BPO / OSP License Registration

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1️⃣ Document Collection

Gather documents such as company incorporation, PAN, MoA, board resolution, and internet service agreement.

Upload Docs
2️⃣ Identify Process Type

Decide the BPO operation type – Domestic, International, or Hybrid – as it affects license classification and reporting.

Verification
3️⃣ Online Application Filing

Submit your OSP license application online via DoT’s Saral Sanchar portal with supporting documents and process details.

Approval
4️⃣ Department Review

The DoT reviews the documents, verifies infrastructure compliance, and may raise queries for clarification.

Certificate
5️⃣ Grant of OSP License

Once approved, the Department of Telecommunications issues the OSP registration certificate valid for 20 years.

Support
6️⃣ Post-License Compliance

We assist in maintaining compliance through annual reporting, change requests, and renewal assistance after 20 years.

BPO / Call Center License Registration for ITES & Telecom Operators

BPO (Business Process Outsourcing) or Call Center Registration is a mandatory requirement under the OSP (Other Service Provider) category regulated by the Department of Telecommunications (DoT). This license enables IT-enabled service providers to legally operate customer care centers, telemarketing units, or data processing services in India.

OSP registration ensures legal compliance and seamless integration with telecom infrastructure while preventing misuse of telecom resources. It is applicable to both domestic and international voice/data operations.

Approval is granted by the DoT based on submission of company documents, network architecture, and declarations ensuring adherence to OSP guidelines.

Deenis Law Chamber provides complete assistance for BPO / OSP Registration including:

✅ Guidance on OSP Compliance (Voice, Non-Voice, International)
✅ Preparation of Network Diagram & Infrastructure Layout
✅ Review of Incorporation, PAN, DOT Declaration & Lease Documents
✅ DoT Portal Application Submission & Document Filing
✅ Legal Support for Agreements with Telecom Providers
✅ Periodic Renewal, Annual Reporting & Compliance Advisory
✅ Support for Domestic & International Call Center Licensing

Who Needs BPO / Call Center License Registration?

BPO / Call Center License (OSP Registration) is mandatory for businesses involved in voice-based or data-based outsourcing services. The following entities typically require registration under the DoT's OSP guidelines:

  • Domestic & International Call Centers
  • Telemarketing or Customer Support Providers
  • ITES Companies Offering Remote Services
  • CRM, Helpdesk, and Lead Generation Firms
  • Virtual Receptionist or Remote Agent Platforms
  • Startups Using Telecom Infrastructure for Outreach
  • Outsourcing Units Handling Backend Processing
  • Companies Applying for Government BPO Projects

Frequently Asked Questions (BPO / Call Center License)

BPO / Call Center License, also known as OSP Registration, is mandatory under DoT regulations for businesses providing voice-based or data-based services using telecom infrastructure like PSTN, VoIP, or leased lines.

Companies offering customer support, telemarketing, ITES, CRM, and data processing services using telecom networks must obtain OSP Registration before starting operations.

Required documents include Certificate of Incorporation, MoA, board resolution, PAN, GST, nature of business, network diagram, and telecom service provider details.

Yes. Whether serving domestic or international clients, BPO units using telecom infrastructure must comply with DoT’s OSP licensing guidelines.

The OSP registration process typically takes 20–30 working days, depending on the completeness of the documentation and DoT’s processing time.

Yes. OSP licenses are generally valid for 20 years. Renewal may be required based on updated DoT guidelines or changes in business operations or telecom infrastructure.