Call Centre Crime involves fraudulent or illegal activities via telephone support setups, targeting domestic or international consumers. These crimes often include tech support scams, tax frauds, phishing, and fake job or loan offers, and are punishable under Indian law.
Impersonating tech companies to steal access/data.
Threatening foreign nationals with false tax dues.
Offering fake loans or insurance in exchange for fees.
Phishing customer credentials or OTP for theft.
Promising jobs or prizes for registration payments.
Operating without legal registration or license.
| Law/Act | Key Sections |
|---|---|
| Indian Penal Code (IPC) | Sections 419, 420, 468, 471, 506, 120B |
| IT Act, 2000 | Sections 66, 66C, 66D, 72 |
| Telegraph Act, 1885 | Unlicensed telecom activity |
| PMLA, FEMA, Income Tax Act | For financial fraud, laundering, and foreign transfer |
Handles IT Act violations, FIR, and arrests.
Handles foreign frauds, laundering, organized cybercrime.
Cyber emergency response and incident tracking.
For telecom regulation compliance and illegal VoIP.
Primary FIR and arrest jurisdiction.